Individual Account Retirement – John Hancock Retirement Plan Services
John Hancock Retirement Plan Services
Participant Service Center
800.294.3575
Representatives are available Monday – Friday 8 a.m. to 10 p.m. (EST)
Log in to check your balance and keep track of your savings:
Register for an Account
To help protect your information, John Hancock features a two-step sign-in process. Simply enter your UserID
and your PIN/Password. If you are logging in or calling John Hancock for the first time, you will be asked to
provide your SSN and date of birth so you can create a PIN/Password.
Fund Office Contact Information
For distribution requests, change of address, and questions on hours or contributions:
Health Services & Benefit Administrators
4160 Dublin Boulevard, Suite 400
Dublin, CA 94568-7756
Phone: (800) 222-6298
Helping Participants with Financial Wellness
John Hancock’s annual education program is designed to help members maximize their Individual Account Retirement Plan benefits and encourage good financial behaviors. Members also get help with their larger financial journey with life-event planning, savings strategies, legacy planning, and skills for reducing financial stress.
To learn more, read all about it here: